Husband and wife Bill and Adele were experienced restaurant owners who had retired. They came out of retirement in 2006 to open one with their daughter Cheryl, Flamango's, a "fine dining" restaurant with a tropical theme. Adele is abrasive to the staff. Bill is getting old and yet does all the menial jobs, and also does a tableside steak service. The chef Bryan laments he has no control over the menu. The place is not doing well, so Adele and Bill see no choice but to call upon Gordon.