City Hardware - S3.E3 - Mary Portas: Secret Shopper
Retail expert Mary Portas continues her mission to banish bad customer service from the high street. This time, she visits City Hardware, a family-run DIY store in the heart of London. The shop is stuck in the 1960s and Mary is in for a shock when she uncovers their attitude to customers. Can she persuade this male dominated world to embrace the 21st century?
City Hardware - S3.E3 - Mary Portas: Secret Shopper
January 20, 2016
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