Patrick makes it through to the shopping centre only to find that time has passed and the malfunctioning clock has been taken away. He runs into his distraught sister who has been looking for them both for hours. Patrick realises that Carol must have followed him to the other side and they rush home hoping to contact Max. With Max in the custody of the barrier agents, it is Estelle who makes contact through Patrick's computer but Claire takes some convincing to believe Patrick's story about what has happened to their cousin. Carol has an encounter with some barrier guards who try to take her ball away. It displays magic qualities and burns one of the agent's hands. With Claire's help, Patrick is able to locate the shopping centre clock at a warehouse. Carol is confronted by Parsons, a senior agent.