Running an Airline - S1.E2

A candid behind-the-scenes picture of a modern airline during a remarkable year. In 1978 like most airlines in the USA, United Airlines tempted customers with cut-price fares with names like 'Supersaver', 'Chickenfeed' and 'Peanuts' - and seduced air travellers into the skies as never before. While passengers experienced unprecedented delays, frustrations and overall chaos, the airlines counted up the cash - and executives are optimistic for the future.