A couple united in love and a shared heroin habit. Jo and Rich live and sleep in a multi-storey car park in central Bristol. They make up to a thousand pounds a week begging, but they spend virtually all of it on feeding their voracious drug habits. The programme witnesses the council and police joining forces to crack down on begging and rough sleeping. Police officer Mark and council worker Rich are armed with the power of arrest, along with access to the council's support services. This carrot-and-stick approach means Rich and Jo must either accept their offer of rehab or face being split up by being sent to prison.