Charlotte and Mike clash over the best way to deal with a patient, who has sustained a head injury in a road accident. As the woman is a single mother Charlotte wants to take no chances and she pushes for early surgery. But Mike believes surgery is unwarranted and adopts a wait and see approach. The situation is complicated by a daughter who seems to have no other family to turn to.

Frank is making an effort to throw Amy and Bart together, not knowing just how little professional respect Bart has for his niece. Their patient, Craig suffers from frequent fainting spells, but when Amy takes matters into her own hands, deliberately bringing on another attack in order to prove her point, Bart is forced to confront Frank about her attitude and her shortcomings as a nurse, and Amy is forced to finally realise and regret her limitations as a nurse.

Gabrielle and Steve tend to a patient, Terry, who is so afraid of dying of skin cancer like his father, that he's become a recluse. Steve offers some words of wisdom to Terry — that a life lived in fear is a life wasted — and Gabrielle takes heed, suggesting that she and Steve try again. But Steve's reaction is not the one she was hoping for.