Shannon, 28, works as a telephone salesperson, but she's about to leave her desk and come face to face with her customers. Her colleagues are worried that Shannon won't be making commission unless she looks more professional. Shannon thinks her collection of whimsical socks give her individuality. She's also been known to match her outfits to her socks, and that's not how Stacy and Clinton think she should be putting outfits together.

They plan to trash her socks and get Shannon into clothes that will make a good first impression on her clients. Shannon has a question for make up artist Carmindy — how can she make her eyes look like they have lids? Hairstylist Nick Arrojo creates a style that compliments Shannon's broad features and looks sleek and professional.