Will returns to head office, full of new-management speak, courtesy of the training course he's been sent on to prepare him for his new position. A flash car, office and his own secretary have done nothing to minimise the contempt he still feels for certain senior staff. His radical solution, aimed at both annihilating those he personally dislikes, and at the same time achieving his targets for cost-cutting and redundancies, comes back to haunt him as his old foe prove they are unwilling to go without a fight.

Meanwhile Poppy reeling from the tragic death of her brother in episode 17, finds escape from her loss in a hedonistic and trust-fund-rich passenger, Geneveve, who wants to party hard and needs some friends to accompany her. Poppy goes on a big night out but hits the ground hard the next day. Ed whom she blames for Jack's death anxiously looks on.