The Delicate Art of Saying No - S1.E1 - Airline
An airline supervisor must handle a passenger who's drunk at 7 a.m., and a colleague has the delicate task of telling a passenger that he smells too bad to travel. In this high-flying new series, we provide viewers with complete access to the inner workings and emotional stories behind the daily workings of Southwest Airlines--from individual passenger's tales and dramatic reunions to action at the counter between passengers and employees.
The Delicate Art of Saying No - S1.E1 - Airline
January 4, 2004
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