Imagine that you’ve fallen, had a terrible accident or been abducted, and your only lifeline is 911. What happens if you call and can’t get the help you need or emergency personnel are sent to the wrong address?America's 911 system handles nearly 240 million calls per year, and the growing number of dispatch disasters can be a matter of life or death. Edward and Ada know about this pain firsthand. They lost their loved one, Olidia, to a murder-suicide in the parking lot of a police station after what they say was a botched 911 call. Edward says his mom’s death could have been prevented, and Ada believes the operator was rude to her sister in the final moments before her murder. Joining Dr. Phil to discuss the tragedy are Charlie Cullen from the National Emergency Number Association and Caroline Burau, a 911 dispatcher and author of Answering 911: Life in the Hot Seat. Find out the most important piece of information you need to know when calling for help. Then, Nathan’s wife, Denise Amber Lee, was abducted, and a series of 911 calls -- even one placed by Denise herself -- failed to save the young mom’s life. Jane, a witness to Denise’s abduction, was on the line with 911 for more than nine minutes … but police were never dispatched. Now Nathan says he's angry with the system and has trouble explaining Denise’s death to their two young sons. What can the grieving father do to move past the pain? And, learn what constitutes a genuine emergency, and what to teach your kids about dialing those three important numbers.