Ruth meets Vincent and Lidy Van Nuyk, the Dutch owners of the 14-bedroom Safari hotel in Bournemouth. Drowning in debt and unable to carry out vital renovations on the hotel, Vincent and Lidy desperately need help if they are to turn their fortunes around.

Vincent and Lidy took on the Safari after 13 years spent running a successful restaurant in Ireland took their toll on Vincent’s health. However, their hopes of a quiet life are unfulfilled: the hotel has failed to turn a profit and they have been driven to the brink of bankruptcy. The lack of money is reflected in the shabbiness of the hotel, which is in dire need of renovation. “We feel defeated,” sighs Lidy. “We want to improve, but we have no cash for it.” To save money, Lidy and Vincent do all the work themselves –including cleaning the 14 bedrooms and doing all the cooking –and are forced to live in one room. Overwhelmed, they have no idea how to pull themselves out of this hole and need someone to show them how to improve things.