The Hotel Inspector is called to the Brendan Chase in the Lake District by sixty-three-year-old former chartered accountant David Maloney. Alex Polizzi is shocked to find a dated B&B with an hotelier to match. Can Alex drag David screaming and kicking into the 21st century?

David has run the eleven-bedroom Brendan Chase single-handedly for the past seven years. He keeps a strict, and expansive, set of rules, which are not always popular with guests, especially those with young families.

David has also eschewed 21st century technology, with the internet and the credit card largely ignored. David prefers the rather more oldfashioned code of dos and don'ts. Unsurprisingly, the B&B makes puny profits, leaving the outdoors enthusiast chained to the business, unable to afford help with his myriad chores.

Alex must find a way to break down David's defences, and try to raise occupancy rates and profits to allow him to start enjoying life once more. Alex struggles to break through David's armour – and when he accuses her of creating a tea stain on his carpet, things get even worse...