Alex Polizzi has been called in to a picturesque inn in Suffolk, by owners Ann and her husband Paul. The couple have sunk their life savings into the building, but they have not made a profit in years. The inn has eight ensuite bedrooms, a restaurant, bar, cocktail bar, large beer garden... and reputedly several ghosts. Ann and Paul love the business but feel it runs them rather than the other way round, and they have run out of ideas about how to move forward.

Alex must get them back on track before it is too late. She has plenty of ideas to help them, but when the hotel manager threatens to quit, she is left banging her head against the antique walls.